Free Shipping on Orders $75+ to Canada and $99+ to U.S.A

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Shipping & Returns

SHIPPING POLICY
When shopping online at Heart N’ Soul Kids, we understand how important it is for your items to arrive the way you expect them. You can be certain that we will make every effort to ship your order with minimal interruptions.

We currently offer FREE shipping to Canada with a minimum purchase of $75 before tax and to the Continental US with a minimum purchase of $99 (CDN) before tax.

FREE local pickup is also available within the GTA (Greater Toronto Area) - contact info@heartnsoulkids.com to arrange local pickup after placing your order.

Orders placed Monday through Friday (excluding standard holidays) will be processed within 2 buisness days and will be shipped within 3 to 5 business days after being processed.

*During Sales and Promotions please allow extra time for processing and shipments.*

  • Items shipped within Canada are subject to applicable federal and provincial taxes, which will be applied at checkout. 
  • Please allow for an estimated 2-10 business days for shipments to arrive within Canada after the order has been shipped.
  • All shipping services used by Heart N’ Soul Kids provide a tracking and delivery confirmation number and insurance that is up to $100 for loss or damage.  Multiple items that are placed in the same order for the same shipping destination will be combined to ship together.

Days in the following tables refer to business days and they are estimates only.  There is no delivery on Saturday and Sunday and please allow additional 1-2 business day processing time.  All shipping will be calculated upon checkout.  For orders that qualify for free shipping it will be calculated based on purchase price before tax.

  Xpresspost Priority
Ontario Below $75 - $8 (1-3 Days) $13 (1 Day)
Ontario Over $75 - Free (1-3 Days) $13 (1 Day)
Quebec Below $75 - $10 (1-3 Days) $15 (1 Day)
Quebec Over $75 - Free (1-3 Days) $15 (1 Day)
CANADA(BC, AB, SK, MB, NB, NS, PE) Below $75 - $12 (2-8 Days) $18 (1-3 Days)
CANADA(BC, AB, SK, MB, NB, NS, PE) Over $75 - Free (2-8 Days) $18 (1-3 Days)
CANADA(Other provinces)  Below $75 - $18 (3-9 Days) $23 (2-4 Days)
CANADA(Other provinces)  Over $75 - Free (3-9 Days) $23 (2-4 Days)

 

SHIPPING TO THE UNITED STATES
Heart N’ Soul Kids uses Canada Post Expedited Parcel for shipping to the U.S. - Estimate 6-12 business days. For US Orders, please allow time for customs clearance.  When shipping to the U.S. additional duties and taxes may incur and are the responsibility of the purchaser. Please take notice of your local customs and import fees.

Free shipping applies for Continental US only - All Prices listed below are in Canadian dollars

Expedited Parcel - USA Xpresspost - USA
Purchases below $99 CAD - $15 (4-6 Days) $35 (2-3 Days)
Purcahses over $99 CAD - Free (4-8 Days) $30 (2-3 Days)

 

TRACKING YOUR ORDER

Once you have completed your order online, a tracking number will be emailed to you as soon as your order has shipped.

You can track your package online through Canada Post.

Heart N’ Soul Kids assumes no liability for uncontrollable events stemming from incorrect mailing addresses. Please ensure information entered into your customer profile is accurate

INTERNATIONAL SHIPPING
Please contact info@heartnsoulkids.com for additional international shipping rates not listed below.

  Canada Post International UPS
Bermuda $40 $55
Belgium, Denmark, Finland, France, Germany, Greece, Hong Kong, Ireland, Italy, Japan, Netherlands, Norway, Portugal, United Kingdom, Turkey, United Arab Emirates $45 $60
Australia, Brazil, China, Israel, New Zealand, Korea $50 $65
Bulgaria, Indonesia, Poland $55 $70
Malaysia $65 $80

 

DAMAGED MERCHANDISE
If you have received an item that is damaged or defective, please contact us at info@heartnsoulkids.com within 24 hours of receiving your order. We ask that you provide us with detailed photographs so we can take a look. This is necessary for our records.

RETURNS
At Heart N’ Soul Kids we hand pick all of our selections and our customer’s happiness is our number one priority. It is very important for us that you are completely satisfied with your purchase. If under any circumstances you are not, you can always send it back to us for an exchange or full refund.

  • Heart N’ Soul Kids will only accept returns shipped within 10 days of purchase date.
  • Please notify us of any returns at info@heartnsoulkids.com
  • Items must be returned in original condition, unworn, unwashed, with all tags intact and must be wrapped in tissue and returned in the same manner as they were received.
  • All shipping and handling costs are non-refundable.
  • All Accessories, undergarments, swimwear, and sale items are final sale and cannot be returned.
  • Please ensure you indicate the reason(s) for your return

Heart N’ Soul Kids is not responsible for any lost or damaged returns during delivery.  

Please send all returns to:
Heart N’ Soul Kids
Attn: Returns 
84 Mill River Drive
Maple, Ontario L6A 0Z1
Canada

Heart N’ Soul Kids will refund customers through original payment method. Returns are processed within 3 business days of receipt of returned merchandise. You will receive a confirmation by email when your exchange/refund has been processed. In the event that merchandise is not available for exchange, you will be fully refunded.

We reserve the right to deny a refund/exchange if the returned merchandise does not meet our return policy requirements.

EXCHANGE
In order to serve you most efficiently, we do not offer merchandise exchanges. You’ll get the right size or color faster if you simply place a second order. Once we receive your return, we’ll credit your account.

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